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Go to the shopFrequently Asked Questions
Got a question? Look no further. We’ve answered your most frequently asked questions below.
Need further help? Just email our team of date experts at info@qinwandates.com
Can I make changes to my order?
We aim to dispatch your orders as quickly as possible and therefore all orders are final and cannot be amended.
Will I receive an order confirmation?
Yes. We’ll send you an email as soon as you’ve placed your order. Once the dates have been dispatched, we will email you again with a special tracking code so that you can follow the progress of your order.
Which payment methods does Qinwan accept?
We accept payments through Mastercard, Visa, and PayPal.
Will my payment be secure?
We take your privacy very seriously. All of our orders are encrypted and payments are safe, secure, and confidential.
My payment isn’t processing. What can I do?
For any payment-related issues, email our team at info@qinwandates.com and we’ll do everything we can to get your order back on track.
Why haven’t I received a confirmation email?
If you’ve placed an order but haven’t received a confirmation email after one hour, email our team at info@qinwandates.com
How much does shipping cost?
Delivery within Qatar is free. International shipping fees are calculated at the check-out.
I’m not happy with my order. What can I do?
At Qinwan, every order is important and we work hard to provide our award-winning dates in perfect condition. If you aren’t entirely satisfied with your order, email our team at info@qinwandates.com
I’m in love with your dates and want to tell the world. What can I do?
Nothing makes us happier than a satisfied customer. If you love our dates as much as we do, post your favourite Qinwan moments on Instagram @qinwan.dates and we will repost our favourite photos.
