Returns and Refund Policy

At Qinwan, quality is the cornerstone of our brand, and your satisfaction is our priority. If you are not completely satisfied with the quality of your order upon arrival, please contact us within five days of receiving your order for assistance with a replacement or exchange.

For inquiries:
📧 Email: info@qinwandates.com
📞 Qatar: +974 50390059
📞 UAE: +971 547979785

Photographic evidence will be required to process your request.

Eligibility for Replacements or Exchanges

Replacements or exchanges will be provided only in the following cases:

• The wrong product was sent by the merchant.
• The product is defective.
• The product was damaged in shipping.
• The product has been tampered with.

As our products are perishable, QinwanDates.com reserves the right to reject claims if:

• The requested evidence is insufficient.
• The required evidence is not provided within the prescribed five-day period.

Replacement and Refund Process

• If your claim is accepted, a replacement order will be shipped within two days of claim approval.
• Refunds will be issued only if a replacement is not possible.
• Approved refunds will be processed within 10 to 45 working days, depending on the issuing bank of the credit card.
• Refunds will be credited back to the original payment method used for the order.

Delivery Failures & Reshipment

If a delivery failure occurs due to customer error (e.g., incorrect address or unavailability at the time of delivery), QinwanDates.com will not be held responsible. Any returned or rerouted shipments will be subject to reshipment charges, which the customer will be liable for.

No Refund Policy Clause

If an item is non-refundable, this will be clearly communicated to customers before the purchase to avoid misunderstandings and disputes.

For any further assistance, please reach out to us at info@qinwandates.com.